Position: Senior SalesForce Administrator

Ref. Code: IIS/AC-C/BM-PR/CRMSF001

 

Job Summary:

Seeking an experienced and certified SalesForce Administrator

Responsibilities:

  •  Daily administration and support of CASES’ Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, pagelayouts and validations;
  •  Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers;
  •  Develop and create customized reports and dashboards;
  •  Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed;
  •  Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;
  •  Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements;
  •  Train new and existing users on how to use database applications;
  •  Keep application users informed about system functionality and enhancements;
  •  Provide application users with technical support;
  •  Logging and tracking identified system problems through resolution;
  •  Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed;
  •  Assist programmer with the development of technical documentation of existing and future applications.

Knowledge and Skill Requirements:

  • Bachelor’s Degree in Information Systems/Accounting Systems/Computer Science or equivalent is required
  • Certification in SalesForce Administration
  • 5 years of experience supporting & administrating in SalesForce CRM
  • Experience with Sales Processes

Other Requirements:

  • Strong verbal and written communications skills are a must
  • Ability to work effectively across internal and external organizations
  • Strong sales process background is required
  • Aptitude to acquire new technology and concepts quickly
  • Willingness to work in night shifts (US shifts)

Job Location: Bangalore

Email : careers@intuitorit.com

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