The scale and complexity of today’s Enterprise and Telecom ecosystems means that businesses cannot afford either network downtimes or a sub-optimal network performance. For increased uptimes, greater predictability, improved stability and superior performance, a robust Network Management Platform is essential. Intuitor’s open-source based Network Management Platform offers several tools and a simplified console to resolve your network pain-points.
Network Service Assurance
- Monitor & Manage you datacenter network in real-time
- Detect & Trace service outages with links or servers
- Discover & Monitor assets on your wired and wireless networks
- Check before and after status of devices
Performance Management
- Gather performance data in real-time
- Improve Operational efficiency with granular out-of-the-box customizable dashboards
- Events, alarms, alerts, notifications and reports
- Historical Statistics and Trend Analysis
- Single Window for all complete infrastructure
- Configuration Management
- Automate capacity forecasting, alerting, and reporting
Actionable Insights, Ticketing and Customer Experience
- Determine if changes in end-user experience are caused by the application or the network
- Fast and Automatic ticket generation
- Multiple inputs: Web, Email, Phone, SOAP/XML, etc.
- Automated customer entry via CTI
- Configurable queues, classification and prioritization of incidents
- Ticket response templates
- Automated and manual incident routing
- Automatic follow-up to existing tickets
- Automated execution of pre-defined actions using criteria based filters
- Self-Service customer front-end
- SLA and queue based escalation
- Knowledge Management – link one or more tickets to a knowledge article
Easy Integration
- Flexible and extensible architecture to extend service polling and performance data monitoring
- Avail plug-ins and customized dashboards
- Integrate with your business processes and thereby aiding and abetting Change Management