Interactive Voice
At Intuitor, we are constantly looking at new ways to enhance our offering to help our customers remain resilient and competitive. Together with Vodafone Business, a leading global telecommunications company, we empower our customers by intelligently connecting people, places and things. Combining our extensive experience in understanding an organization’s IT infrastructure and network needs with Vodafone Business’ world-leading connectivity services, we deliver the solutions and results that help businesses thrive.
Our new offering provided by Vodafone Business
Vodafone Business Interactive Voice is your gateway to global and seamless communication. This service simplifies how businesses handle inbound calls by integrating a robust online portal that manages numbers, call routing, and comprehensive reporting—all under a single contract. Experience unparalleled connectivity that spans over 70 countries, ensuring your customers can reach you effortlessly, anytime. Our platform not only optimizes call flows but also provides insights through historical data, helping you make informed decisions that enhance customer interactions. Whether it’s customizing call paths with our intuitive drag-and-drop editor or managing global numbers in real time, Vodafone Business Interactive Voice brings your customer communications to the forefront of efficiency and reliability.
First-rate customer experience
Purchasing local numbers means your global customers can reach you – even if your business isn’t present there.
Global number provisioning: Purchase international inbound access numbers in near real-time, letting you serve your customers in 70+ countries.
Present for your customers: Customizable call routing ensures your customers are directed to the right team, first time around.
Hassle-free management
Our single, global portal lets you buy, manage and route your inbound numbers quickly and easily, all in one place.
Single online platform: Manage global number provisioning, call routing and reporting dashboards in one place through our intuitive, self-serve portal – accessible through your web browser.
Consolidated contract: Benefit from a single contract – with a single supplier – covering all your number provisioning needs globally.
Fast and flexible deployment
Cloud-based: As a solution built on public cloud infrastructure, you only require a stable company network and internet connection. No on-site hardware is required.
Scale: Our extensive global reach means that if you’re looking to expand, we can deliver a consistent service across our footprint.
Smooth employee experience
Customized call flows means you can route incoming calls from multiple countries to a single employee.
Customizable call routing: Choose when incoming calls are routed to different agents, using an intuitive, drag-and-drop call flow editor.
Centralized support: Manage your service requests, bills and product configurations through Vodafone’s dedicated online customer service portal (COVE).
Data-driven decision making
Historical calling reports help you make the right decisions to improve your operations and customer experience.
Accessible reporting: With easy access to historical calling reports, make the right data-driven decisions to optimize your call flows and ensure you’re delivering the optimal employee and customer experience.
A service you can trust
In-built resilience and redundancy means you can always count on a consistent experience.
Resilience: The scalable Vodafone Business Interactive Voice platform is built using AWS cloud infrastructure, offering you high levels of resilience.
Proactive service monitoring: Automatic software updates are scheduled periodically to ensure your service is always kept secure and performing at its best.
Why Vodafone Business?
Expertise you can trust
We work together with 2,000 of the world’s biggest multinational organizations and 70% of the Fortune 500.
Unrivalled network resilience
Our Vodafone Business Interactive Voice platform is built using Amazon Web Services (AWS), with the voice layer deployed across multiple availability zones to ensure high levels of resilience.
Global scale and flexibility
With Vodafone, you’re able to flexibly purchase multiple international inbound access numbers in over 70 countries, with all your provisioning needs covered by a single contract, backed by a comprehensive customer service portal.
To know more about how our solutions can help your business achieve stability, performance and automation, contact us today.
