Position: Senior CISCO UCCE Engineer

Ref. Code: IIS/AC-C/BM-PR/SCUE0012


Job Summary:

Seeking an experienced and certified Cisco Contact Center engineer to provide technical skills that cover a broad range of Unified Communications and Contact Center disciplines and/or a particular technical discipline that is of significance

  • Perform client consultation: Plan, design, implement, and support IP-based call center solutions
  • Develop and implement the technical architecture and physical design of the network
  • Analyze the existing voice and data networks and recommend solutions
  • Setup, configure, and test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager, CVP, Workflow Management systems, Call recording systems.
  • Participate in various IT projects intended to continually improve/upgrade converged network solutions
  • Follow life-cycle oriented processes and procedures
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Assist in the management of projects following PMP project management methodology
  • Create and execute test plans to meet project requirements for assigned components
  • Provide high quality content deliverables using the appropriate document templates
  • Ensure solution is implemented as designed to the customer’s satisfaction and approval
  • Work with Professional Services Managers, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
  • Proactively develops plans and activities to avoid problems
  • Educates the customer on solution as appropriate throughout the life of the project or service life

Knowledge and Skill Requirements:

  • Bachelor’s Degree in Information Systems/Accounting Systems/Computer Science or equivalent is required
  • 5 years of experience delivering complex technical solutions including planning, development, implementation and support
  • High-end experience in Cisco Contact Center and Collaboration systems engineering
  • Experience with capturing customer call flow requirements and developing call flow scripts
  • Working experience in integrating UCCE with any of the following manufacturers’ products: Nortel, Avaya, Siemens, or Aspect
  • Knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages
  • CCNP or CCDP certification preferred

Other Requirements:

  • Strong verbal and written communications skills are a must
  • Ability to work effectively across internal and external organizations
  • Strong technology background is required
  • Aptitude to acquire new technology and concepts quickly

Job Location: Bangalore

Email : careers@intuitorit.com